Privacy Policy

SolarOn Services (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://solaronservices.com/, and when you contact us for our solar service and repair services.

By using our site or submitting your information to us, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Personal information you provide

• Name

• Phone number

• Email address

• Property address

• Details related to your solar service, repair, or project inquiries

• SMS consent preferences when provided through website forms or other opt-in methods

Information Collected Automatically
When you interact with our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the website

• Cookies and similar tracking technologies

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2. How We Collect Your Information

We collect personal information through:

• Website contact and consultation forms

• SMS opt-in checkboxes on intake forms (when selected by you)

• Email or phone communications initiated by you

• Website analytics tools and cookies

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3. How We Use Your Information

We use the information we collect to:

• Respond to consultation requests and provide our services

• Communicate with you regarding projects, scheduling, updates, and follow-ups

• Send SMS messages when you have explicitly opted in, including appointment reminders, project updates, or service-related notifications

• Support insurance-related coordination when applicable

• Improve our website, services, and customer experience

• Send important notices regarding service changes, policies, or legal updates

• Comply with legal and regulatory obligations

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4. Sharing of Information

We do not sell your personal information.

We may share your information only in the following limited circumstances:

• Service Providers: With trusted vendors or contractors who assist us in delivering services (such as installation crews, software providers, or IT support), strictly for operational purposes

• Insurance Representatives: When assisting with insurance-related matters, and only with your consent

• Legal Requirements: When required to comply with applicable laws, regulations, or legal processes

Important SMS Disclosure:
Mobile opt-in information, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

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5. SMS Communications & Consent

If you choose to opt in to receive SMS messages from SolarOn Services, the phone number you provide will be used solely for service-related communications. SMS consent is collected via an optional, unchecked checkbox on our intake forms and is not required to submit a consultation request.

You may opt out of SMS communications at any time by replying “STOP” to any message. For assistance, reply “HELP” or contact us directly using the information below.

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6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance functionality, analyze traffic, and improve user experience. You can control cookie preferences through your browser settings; however, disabling cookies may impact certain site features.

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7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we maintain about you

• Request corrections to inaccurate or incomplete information

• Request deletion of your personal information

• Opt out of certain data collection or communication practices, including SMS messaging

To exercise these rights, please contact us using the details below.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external sites.

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9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised effective date.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

SolarOn Services
9600 Escarpment Boulevard, #745
Austin, TX 78749
info@solaronservices.co
512.299.6000